HomeRefund & Return Policy
Effective Date: September 5, 2026
At Sarah’s Morocco, we want you to be satisfied with your purchase. We offer a 30-day return policy and a 100% Money-Back Guarantee on eligible purchases.
1. 30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
If you are not satisfied with your purchase, you may contact us within this 30-day period to request a return.
Sale, discounted, and promotional items are also eligible for returns, provided they meet the requirements of this policy.
2. How to Request a Return
To request a return, please contact us at:
Email: contact@sarahsmorocco.com
Please include:
- Your full name
- Order number
- Email address used to place the order
- Name of the product you wish to return
- Reason for the return
We will provide you with the return instructions.
Please do not send your order back before contacting us and receiving return instructions.
3. Return Conditions
To be eligible for a return, the product must be returned within the 30-day return period and, where applicable, in its original condition and packaging.
If a product has been used, damaged, altered, or is missing parts or accessories, we may be unable to approve the return.
Certain products may not be eligible for return where applicable law or product-safety requirements prohibit their return.
4. 100% Money-Back Guarantee
If your return is approved under this policy, you will receive a 100% refund of the purchase price of the returned product.
The refund will be issued to the original payment method used to place the order.
Sarah’s Morocco provides free return shipping for eligible standard returns. We will provide return instructions and, where applicable, a prepaid return shipping label.
5. Return Shipping Costs
Sarah’s Morocco covers the return shipping cost for eligible standard returns. Customers will not be charged for return shipping when following our return instructions.
If the product is damaged, defective, incorrect, or incomplete, please contact us before returning it. We will review the issue and provide an appropriate solution.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible at:
Please provide your order number and, when possible, photographs showing the problem.
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
7. Refund Processing
Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
8. Returns After 30 Days
Return requests submitted more than 30 days after delivery may not be accepted.
We recommend contacting us as soon as possible if you are unhappy with your purchase.
9. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Sarah’s Morocco
Email: contact@sarahsmorocco.com
We aim to respond to customer inquiries within 24 hours.