Frequently Asked Questions  (FAQ)

Please read our FAQ before sending us a message.

At Sarah’s Morocco, we are delighted to offer our valued customers free shipping for all orders within the United States. We believe that enjoying our Moroccan-inspired skincare products should be as convenient and cost-effective as possible, so there are no additional delivery charges for orders placed on our online shop. Our commitment is to provide you with an exceptional shopping experience, and that includes making shipping easy and accessible. Thank you for choosing Sarah’s Morocco, and we look forward to serving your skincare needs with the utmost convenience and affordability.

At Sarah’s Morocco, we strive to offer a convenient and secure shopping experience for our customers. Currently, we accept PayPal as one of our primary payment methods in our online shop.
 
PayPal is a widely used and trusted payment platform that allows for seamless and secure transactions. With PayPal, you can make purchases using your PayPal balance.
 
Please note that payment options may be subject to change or expansion over time, so we recommend checking our website’s checkout page for the most up-to-date information on accepted payment methods. Your satisfaction and convenience are important to us, and we aim to provide a variety of payment options to suit your preferences. Thank you for choosing Sarah’s Morocco for your skincare needs.

At Sarah’s Morocco, we aim to deliver your order swiftly. Our estimated delivery time is 4-7 business days, ensuring you receive your Moroccan-inspired skincare products promptly. Your radiant beauty journey is just days away!

Shopping at Sarah’s Morocco’s Online Shop is highly secure. We prioritize your data protection. We use robust encryption technologies to safeguard your personal and payment information. Our website is designed with stringent security measures to prevent unauthorized access, ensuring your data remains confidential. We also adhere to industry standards and best practices for online security. Rest assured, your trust is paramount, and we are committed to providing you with a safe and secure shopping experience. Your data is in good hands with Sarah’s Morocco.

After placing an order with Sarah’s Morocco, here’s what you can expect:
 
1. Order Confirmation: You will receive an immediate order confirmation email, summarizing your purchase details. This confirms that we’ve received your order.
 
2. Order Processing: When you place an order on our website sarahsmorocco.com, we create your order on Amazon Seller Central through Multi-Channel Fulfillment (MCF), MCF uses our Amazon inventory to fulfill your order in 1-3 business days
 
3.Shipment:Once your order is ready, it will be handed over to our trusted shipping partner for delivery. (USPS, Amazon logistics… ) You will receive a shipment confirmation email with tracking information to monitor your package’s progress.
 
4. Delivery: Depending on your location and chosen shipping method, your order will be delivered within the estimated timeframe (usually 4-7 business days for standard shipping within the US).
 
5. Enjoy Your Products: Once your order arrives, unpack your Moroccan-inspired skincare products, and embark on your radiant beauty journey.
 
Throughout this process, you can reach out to our customer support team for any inquiries or assistance. Your satisfaction is our priority, and we’re here to ensure you have a seamless and enjoyable shopping experience with Sarah’s Morocco.

Yes, you will receive an invoice for your order from Sarah’s Morocco. After you place your order, you will typically receive an email confirmation that serves as your invoice. This confirmation email includes a breakdown of your order, including the products you purchased, their prices, any applicable taxes or discounts, and the total order amount.

You can keep this invoice for your records, as it may be useful for tracking your purchase, warranty purposes, or for expense tracking. If you have any specific requests regarding the format or details of your invoice, please feel free to contact our customer support team, and they will be happy to assist you.